The cost of staying connected is climbing quickly once again. From the start of August 2025, millions of New Zealanders will start seeing higher broadband bills as major providers roll out price increases.
Everyday i have to restart my modem.and today internet never cameback im using mobile data while writing this.never experienced anything like this with my past provider.outrageously disgusting
Let me wait for a month.rescheduled me 3 times and just ate the money i sent them .i ended up applying for a different company.didnt even offer anything just took my money and say no refund.
Vodafone provided a wireless board and service for gold card holders - $40 for 60Gb a month.
OneNZ took over and canceled that apparently due to 3G no longer supported. Thing is the modem is a 4G modem .. and the exact same modem is still offered by Spark in some areas as a 4G.
.. so much for OneNZs...
Months of not getting consultant service. Hours of contact with staff (fragmented support). At times disrespectful. Culminated in leaving company to go alternate supplier...no issues since changed.
To add insult, now charging me dissconnection fees.
Company had NO interest in trying to solve my problem once basic solutions had not helped.
Got 2000 hyperfibre and during peak times I'm lucky to get 100mbps download one stage I was getting 9mbps they keep saying it has been fixed but never was. Speeds just go worse
Customer service staff have been good but they just do what they are told
Geek-focused ISP that gets out of your way if you know what you’re doing! Lots of features that aren’t offered (easily) at other ISPs, so long as you’re okay with none of the hand-holding with setting up your own stuff.
Had some early reliability issues but those lay with Chorus and their ONT, would have happened with any other ISP...
