Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

29 July 2026

Rob 1

A very disappointing experience with this company. The internet speed is extremely slow and unreliable, and the service quality does not meet expectations. On top of the connection issues, the customer service experience was very poor. Some staff members were rude, unprofessional, and used inappropriate language when communicating with customers. They showed little interest in helping or finding solutions to problems. I would not recommend this company to anyone looking for r ...read more

Pros

I did not experience any positive aspects worth mentioning with this company.

Cons

Very slow internet speed. Unstable connection with frequent service issues. Poor customer service. Some staff members were rude and unprofessional. Disrespectful communication and lack of effort to resolve customer problems.

29 July 2026

James 1

Very disappointing experience. The internet service was poor, and I had no connection for the first two weeks due to issues on the provider's side, yet I was still charged for the full month. The staff were rude and unprofessional whenever I contacted them, and they showed no interest in resolving my issue. Customer service was extremely poor. Based on my experience, I do not recommend this company to anyone. It seems that their priority is collecting money rather than prov ...read more

Pros

Poor internet service, rude and unprofessional staff, unfair billing, poor customer support.

Cons

None

28 July 2026

broadband 7

broadband

24 July 2026

Col 8.6

Best Customer Service of any ISP i have ever received, a lot of people don’t understand that it is Enable contractors that are the issue getting connected in ChCh NZ, especially when speeds are a little lacking at the start, you can have an unlucky location on the NW like myself.

Pros

Just the best customer service. It’s really hard for everyone dealing with difficult aspects of Enable, been hung up on incredibly rudely when i was a little miffed after one of their Scoping contractors told me a cable ...read more

Cons

Shame we can’t have 2 hyper fibre cables coming out of the ONT box, without two accounts, I can see in coming years that Could be an issue. Also I’ve never had 2k up and down speed before so I can’t really comment if 45$ ...read more

10 July 2026

Preeti Singh 10

They have the best hyper fibre price and fastest broadband so far

Pros

best price, consistently fast

Cons

none so far

08 July 2026

Cam 3.2

Customer for a few years, as the price has increased the speed has slowed down considerably. Daily lag spikes, now over 80ms to australian servers constantly. Support unwilling to resolve the problems when given clear test data showing speed issues caused upstream of end user.

Pros

Cheapest for ADVERTISED speed

Cons

Daily lag spikes

04 July 2026

Ben 1

Would give a 0 if possible. Unreliable, dishonest and the workers are clueless. They took alot more money from my account that we agreed upon, acknowledged it was a system error on their end and agreed to a refund.......let's just say im still waiting, they are extremely hard to get a reply from and have opened an investigation with the UDL.
STAY AWAY PEOPLE

Pros

None at all, everything they offer other companies also offer (if you ring and ask) and nowhere near the cheapest. Don't understand how they have any customers

Cons

Absolutely everything

04 July 2026

Matt 4

Very poor accounting overcharged me $58 after disconnect. Terrible gaming ,packet loss and nat issues.

30 June 2026

Harry 5.8

Doesn't compare to starlink. Often low speeds especially for fibre, sitting around 30mbps. Not good for games

Pros

None

Cons

Often has major dips in speed, can be unreliable

27 June 2026

Ian Robertson 4.2

I have been with Hotshot on their basic plan and till I lost connection was acceptable. Connection lost, I had to insist on a technician calling. This happened within 24 hours but I had to lodge $199 with them before they would allow this. The fault was outside my premises boundaries an over a week later still waiting for a refund.

Pros

None

Cons

Poor customer service and availability. They already have my card details so why did I have to leave a repair deposit

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