Spark Broadband

Spark New Zealand Limited is a New Zealand telecommunications and digital services company providing fixed-line telephone services, mobile phone services, broadband, and digital technology services (including cloud, security, digital transformation, and managed services). Its customers range from consumers to small - medium business, government agencies and large enterprise clients.

It was formerly known as Telecom New Zealand until it was rebranded to Spark on 8 August 2014. It has operated as a publicly traded company since 1990. Spark's mobile network reaches 98% of New Zealand, with over 2.7 million mobile connections and 687,000 broadband connections.

** Note: The information above is sourced from providers or their websites. Spark has chosen not to contribute towards the funding of NZ Compare but we continue to share publicly available details to help Kiwis make more informed decisions.**

Compare Spark Broadband Plans

Reliability	6.3
Speed	6.0
Support	5.2
Features	5.9
Value	4.4

Average from 365 reviews

Showing 301-305 of 365 items.

2017-06-14 10:57:04

Alan 9.4

Great ISP with awesome reliability. Haven't needed to phone support - they're that good!
(Fibre connection, haven't moved house)

Pros

Free Lightbox, consistent speeds

Cons

None to name of....

2017-06-14 10:53:20

John 9.6

A great value ISP

Pros

Free Lightbox

Cons

No IPv6 (minor issue)

2017-06-10 13:39:40

Helmut Walle 5.0

ADSL is ludicrously expensive in NZ, and Spark isn't exactly the cheapest ISP.

Pros

Reasonably reliable connection and usually decent speed for ADSL.

Cons

Expensive, endless waiting queues in phone support.

2017-06-10 01:58:25

Prakash Gautam 2.8

Very poor service from spark. Some customer rep don't know what they are talking about. I just moved house and the reps I was dealing with said I will have my connection within a day. The last rep I dealt with said it could take as long as a month may be longer and offered me a wifi 4g modem connection at my cost which still takes a week to arrive. very very disappointed with the way they handled my house moving case. I wouldn't recommend spark at all. The customer reps tell ...read more

Pros

Speed was good.

Cons

Customer service is ver very poor. As per my comments above there is no consistancy flow of info to the customers.

Moving house is a pain with Spark.

2017-05-31 12:40:06

Christine Millington 4.4

Would like to change if it wasn't for the free light box and hassle of changing wiht address changes

Pros

Free Lightbox!

Cons

Too impersonal and cumbersome to deal with

Showing 301-305 of 365 items.

18/06/2019

Spark makes the Rugby World Cup free for customers – is this a good deal for broadband?

Spark has announced that the Rugby World Cup 2019 Tournament Pass will be free for new or renewing customers on an eligible mobile or broadband plan. Broadband customers will need to commit to a 12 month unlimited broadband plan with Spark, so before you hit the ‘sign up’ button….

Spark New Zealand receive warning from Commerce Commission

23/05/2019

Commerce Commission warn Spark over price rise messaging – were you affected?

The Commerce Commission has warned Spark for likely breaching the law when it notified customers of a broadband price rise last year. We you one of the customers effected?

9/05/2019

How to watch the Rugby World Cup 2019

Spark Sport have launched earlybird passes to stream the Spark Sport Rugby World Cup 2019. Make sure you have the fastest broadband plan and sign up in May and get the super early bird price of just….

27/03/2019

Share No Evil browser extension launches to tackle online terror in NZ

NZ Compare is proud to support Share No Evil. Share No Evil is a movement to make sharing terrorist content culturally unacceptable in Aotearoa. With the tap of a button, people can take a small step to help starve terrorism of the oxygen it needs to survive.

Rural homes with broadband too slow to stream Rugby World Cup

15/03/2019

Around 40,000 rural homes won’t have fast enough broadband to stream Rugby World Cup

A recent government committee recently revealed that 40,000 homes in rural areas won’t have broadband fast enough to stream the Rugby World Cup. Could you be missing out?

11/03/2019

Get ready to stream the Rugby World Cup 2019

Get ready for the 2019 Rugby World Cup and set yourself up with a great streaming service. Check out this great new service & free trial month for New Zealanders.