Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

15 September 2018

Russell McKenzie 7.6

Reliability is good. Support communication is a frustratingly lengthy process when you need it most.
Value for us older users is poor when we are paying around $85.00 per month, and mostly only use
5 - 10gb per month! It would be much fairer to have a stepped usage plan. If we were to overstep the allowance
per month on a stepped program, Spark could simply adjust the bill for that month - SIMPLE!

Pros

Reliability is close to perfect, so thank you for that!

Cons

as listed in comment panel...

13 September 2018

Gary Hendry 3.8

I have been with slingshot from the begining. Over the years they have become a greedy poorly run outfit.

Pros

None

Cons

Customer service is the worst. They do not consider older people at all.

13 September 2018

Dave Shaw 8.2

After 2 years changed provider :
No contract and credit given for change 25 percent of reason
Not getting support to put in better router than provided 75 percent of reason

Pros

Cons

No support for non isp router :

12 September 2018

Bryan Duffin 7.8

Very hard to talk to.

Pros

Speed very good

Cons

Seems to be expensive

11 September 2018

A R Mitchell 4

Wireless Broadband
Slower than adsl, continuous dropouts, landline not always contactable

11 September 2018

Danny 8

Reliability has gotten worse this year. I never used to notice many connection drops, but the last couple of months I have noticed quite a few. I notice because I game a lot which requires consistent good latency. But then, perhaps I am gaming more than I used to? I normally get a latency of ~150ms with game servers being in Singapore. I've never need to use support so can't really objectively comment on that. I have not switched to fiber yet even though its up our street no ...read more

Pros

Cons

11 September 2018

John Ansell 7

Overall reliability & speed was fine - just cost caused us to switch.

09 September 2018

Nate 7.2

Overall a satisfactory experience with these guys, just returning to my original provider for a bit.

Pros

Great customer service. Good introductory deal although it wasn't implemented properly and took some pushing on my part to get the terms that were originally offered.

Cons

A little punitive towards late payments.

07 September 2018

Stewart Callaway 4.4

Spark made no effort to retain me as a customer once fibre became available and we could upgrade from the copper net work.

Pros

Much faster and cheaper service

Cons

None so far

07 September 2018

Bruce Stansfield 2.8

Urged to go to 4G. Good for 3 months then started slowing. Eventually speed test said - no latency. Changed to copperwire - wonderful. Took two months of problems (still had to pay) to connect- all Spark problems. Then received letter saying copperwire monthly price going up and go back to wonderful,reliable 4G to avoid increase in charges. Spark customer service denied anything wrong with 4G and my problems were normal.

Pros

Features on paper were good

Cons

Arrogant staff responses - with two exceptions.
No service - yet still paying
Talk at you - not to you

Showing 10 of 2170 reviews

Reliability

Speed

Support

Features

Value

Your review (up to 1000 symbols)

Pros (up to 300 symbols)

Cons (up to 300 symbols)

Latest Broadband Reviews

Leave a review of provider