Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

24 September 2018

Christopher 10

Best support of any Telco, if they cant answer your call, email and they will reply back within a few hours. There has never been an issue that they have not been able to solve promptly, always thinking about how they can help their customers better.

Pros

Local service, local people.
Proactive service.

Cons

A bit harder to get hold of now as their customer base grows.

23 September 2018

Bryan 7

been on them for years

Pros

Cons

23 September 2018

Adam 1

Absolutely shocking customer service pay for 1000 get 250 no one can help

Pros

None

Cons

Too many to mention

22 September 2018

Annette Clennell 9.2

CanΓÇÖt speak highly enough about these guys. I have fibre and close to 1 gig download and 500mbps upload and unlimited data. Only had 1 outage in two years which was fixed in 20mins. We stream a lot and have a gamer in the house. No problems at all. No contract and free router. I think we pay $105 per month.

Pros

Kiwi based call centre. DonΓÇÖt have to wait long on the phone. Great reliability and excellent speeds with wired, a little slower with wifi but thatΓÇÖs normal. Discount for having mobile with them.

Cons

CanΓÇÖt really think of any, maybe price could always be cheaper but thatΓÇÖs the same with most things.

21 September 2018

Andrew 3.2

Years of really great service with Actrix but now a drastic drop in care and service since the merger. Several days to get a response by email if at all. I'm looking to move.

Pros

Pretty good on the phone.

Cons

Lousy response to emails and constant billing issues

20 September 2018

Wendie 6.4

Reliable broadband. customer service poor - very difficult to get in contact with - long wait times and can be challenging understanding staff due to accents.

Pros

Reliable

Cons

High monthly price - and recent further increase.

20 September 2018

Raylene 6

Im sure there are better plans out there

Pros

Good feedback and support for any problems. By phone is slow, but online chat service is good.

Cons

Certainly not fast as advertising promised. Also advised when considering connection there would be no charge for connection, however there was.

19 September 2018

Elisabeth 5.8

Very expensive and they like to lock you into a contract

18 September 2018

Susan Blyth 5.4

Unbelievably irritating. Never send me an account in 5 years. I always had to find out and then they would charge me for being late. I discussed the lack of an account with them but they insisted they were. It was not in my email or in my junk. I have had the same email account for 5 years. They are not particularly competitive and all appear to be about 16 years old and treat their customers as though we are 16 too.

16 September 2018

Sunita 7.4

Rang to see if we have the latest modem for our plan being the highest & fastest speed as have kids use it for gaming, was advised they do have a new modem available for our plan and was also offered a huge price reduction on our monthly bill, due to price matching with there new plans

Pros

Was happy at offering new price reduction on monthly account

Cons

Wish we had been informed early on this time option was available to us

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