Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

27 March 2019

Brianny Wood 7

Love NOW, great support, easy to setup. No problems so far!

25 March 2019

James 2.4

I like that they have plans but features are poor. Such a shame as we were hoping an NZ company could take on the big guys.

Pros

Have plans

Cons

Not very good plans poor features

23 March 2019

Sick of Spark 3.4

Regular outages several times a month; clueless customers service totally not worth it. These clowns think they can deliver the World Cup - yeah right!

Pros

None

Cons

Everything

21 March 2019

Cameron Dick 7

Good customer service, Terrible speeds in Waitakere

21 March 2019

Jevren Rivera 8.8

Everything is not to bad except for we moved house the provider can’t get connection on the location

Pros

Cons

19 March 2019

Julian Farmer 4.2

Keeps on dropping out all the time?

Pros

Can’t think of any

Cons

Customer service was poor every time there was a problem

18 March 2019

JFamily 8.2

Speed is always slightly higher than the actual plan claims. Even during peak times (unlike my previous company). Occasionally speed drops and needs the router to be reset to get back to full speed. Usually no more than once or twice in a month.

Pros

Consistent speed, even during peak times

Cons

Nothing compelling about it, save for peak time performance

16 March 2019

Debbie Evans 1.8

There customer support leaves alot to be desired

16 March 2019

Charles 3

Very very quick to reply with a solution. The solution however takes a week for them to do. Had so much go wrong and while there replies are lightening fast, there actions are poor.

Oh and not to mention they say to reply to there emails but some of there emails you reply to don't work. And you tell them and they don't address the issue.

Pros

Fast reply to emails. Quick solutions.

Cons

Some of there email addresses they tell u to reply to don't work. They take days to implement any solution.

15 March 2019

Vasiti 1

Spark are terrible. Extremely bad customer service. Hard to get to talk to someone and most expensive on market. Don’t treat customers well especially loyal customers. Can do a whole lot better and move their contact centre back to nz

Pros

Nothing

Cons

Everything

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