Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current or previous provider allows the ISP’s to gather real feedback from actual customers.
Any review we publish is done so in accordance with our review policies which can be found here.

05 January 2021

Kimberly Spillman 3.6

Most appalling customer service I've experienced. Ever. Tech support couldn't answer my questions, was insulting me, pretending like I wasn't competent and I asked to talk to his manager. Tech support hung up on me.

Pros

Speeds can be pretty good.

Cons

Tech support doesn't listen and they blame others for issues on their end with non-nonsensical arguments.

05 January 2021

Bill Breslin 4.4

Signed up with 2 degrees Ultimate Fibre plan. The download speeds never achieved what was advertised. Never got over 100 mbs and often were less than 20mbs. Goodbye 2 degrees.

04 January 2021

Helen Kendrick 8.2

Because of your website I was able to re- negotiate my present contract for another 12 months. Thanks.

Pros

Cons

04 January 2021

Eric Esnouf 8.4

Generally very good and reliable. proved invaluable during lockdown.

Pros

Easy, good online portal and good value

Cons

deals only for new customers

02 January 2021

Navjot 7

Very helpfull, instant reply and issue sorted.

Pros

None

Cons

very quick to resolve issue

31 December 2020

Claudia 9.6

Awesome customer support!!

31 December 2020

david 7.2

when ringing up to ask about how i could reduce my monthly bill with spark, i was spoken to by some guy who seemed to couldnt care less , and said i was on a good plan and if not happy i could change provider, no attempt to try to & help not a good response to a customer of well over 50 years,[telecom & spark]not a good way to keep customers or gain new ones,this will be a realy bad word of mouth response, i was very disapointed with this service, spark needs to sort its staff out

30 December 2020

John Lees 4

After several complaints about payment difficulties with app still not sorted.

30 December 2020

john gary lomax 8.8

Good service

30 December 2020

Jo 4.6

No benefits for LOYAL Customers

Pros

Good

Cons

Slow without warnings

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