Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

24 January 2025
Karena Tamehana 10
As simple as ABC / 123. Seamless, easy, professional! Ngā mihi NOW
16 January 2025
Vinicius 9
Support is super fast, the connection quality is great, and the price is fair
13 January 2025
Eric 9.2
Real local people who answer quick with out the long wait. Reliable service, competitive cost.
Pros
no
Cons
no
13 January 2025
Olivia Blake 8.6
Best customer service I've ever had with a utility provider. The plans are unlimited so you won't be throttled at a certain point when downloading games etc like other providers. I've found them incredibly easy and positive to deal with, especially knowing my area very well and being local themselves
Pros
Friendly, reliable local team who are fair and want the best for you
Cons
None
09 January 2025
Joy 9.2
Real local staff support says everything about why I like NowNZ
Pros
no
Cons
no
01 January 2025
Andrew 7.4
Reliable connection, speed great, customer service very good direct debit payment makes it easy.
Pros
I consider Now to be value for money
Cons
Not the cheapest supplier out there
31 December 2024
Clare Booth 8.8
Didn't have to wait half an hour to talk to someone ....Great service....fixed issue....Regan you are a legend!!!
Pros
Quick and went through elimination and testing processes to find the issue.
Cons
None
16 December 2024
John 7
"CGNAT": you are assigned a IP within the 'shared' address space; legal implications as these are similar to other 'private' addresses and should not leave the boundary of an 'administrative domain'. Is your BYO modem in their 'administrative' domain?

"IP over Ethernet": This addressing scheme means that you cannot trust which DHCP server is assigning you an address; nor can you trust the gateway router that it directs you to.

"DNS Issues": When querying 8.8.8.8 (Google DNS); responses are altered in transit. The same occurs when accessing "https://google.dns". When support was asked if this is acceptable, the response was (paraphrased) "how does this measurably affect your service?".

Support is not helpful, and response times are slow.

They did not respond to a request to add 802.1X authentication, or something similar.

The price is 'low' and you will receive what you paid for.
...read more
Pros
Speed is acceptable.
Cons
Everything else.
12 December 2024
Julian 9.2
Real people, small kiwi organisation providing fast and good value fibre internet
Pros
no
Cons
no
07 December 2024
Gary 7
Love dealing with Now as they are local, answer my calls quickly and to date have always given me great service.
Showing 10 of 2170 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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